SSS

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Find answers to common questions about our license system, payment, support, and more.

General Questions

What is a shared license system?
A shared license system is a licensing system where multiple users or customers can share the same license or set of licenses for a specific product. Shared license systems can be beneficial for organizations that have a large number of servers who want to provide a more cost-effective solution to customers who may not require a dedicated license.
Is a shared license secure?
The security of users' information and data is one of the most important things for us, and in other words, the red line of work policy. It is guaranteed that our licenses are 100% secure and none of your personal data will be accessed.
Can we save any data?
The license system is separate from your server information. For this reason, we will not have access to any information other than the license system.
Are the updates done from the main server?
As we mentioned in the previous questions, the license system is separate from all server information. All updates are downloaded from the original manufacturer's servers and you will have all the features of the latest version.
How complicated is it to install a license?
Installing a license is one of the easiest things. After completing the order, you will receive a one-line command. Just run it and that's it!
Is it possible to delete a shared license?
It is possible to delete a license easily and only by executing a one-line command. If you have a problem in deleting a license, our experts are ready to help you.
What is the meaning of Setup fee?
Creating, maintaining and updating a license has costs for us, which is called setup fee. This fee is calculated only once and at the time of ordering and creating a license and is not included for renewal in the following months. We must point out that this cost has nothing to do with installing a license on your system. Our experts are ready to help install the license on your system for free.
What items are less in the shared license compared to the main license?
A shared license is a clone of an original license that is shared with you. For this reason, there is no difference with the original license and you will have all the features that are available in the original versions in the shared licenses.
How long does it take to deliver the service?
The process of creating and providing the license is done automatically by the system. For plugins, it will be delivered to you without delay, and for dedicated systems such as cPanel, Cloudlinux, Litespeed & Plesk Dedicated, the average time to prepare a license is between 2 to 10 minutes after placing the order.
How does your license system work?
The working method of our license system can be found in the link below. https://sharedlicense.com/what-is-a-shared-license-how-it-works/
Can the licenses be validated in cPanel?
No, but you can enable DNSONLY.
Can WHMCS licenses be registered on the main site?
No, validation is not possible on whmcs.com.
Do you offer 3-month or annual licenses?
Our payment cycle is monthly, but you can top up your account on our site and activate automatic payment from the balance for the desired license.
Can I install your license for a one-hour test?
No, it is not possible to offer a test license, but you can buy the license and if you are not satisfied within 48 hours, get 100% of your money without any additional questions.
My license is still not activated and is in pending status. What should I do?
If your order is pending and is not activated within 5 minutes, it may be due to one of the following reasons:
1. The desired service IP is duplicate.
2. Your IP is in the license system blacklist.
What free licenses do you offer with cPanel?
If you buy a cPanel Dedicated license, a free Softaculous license will be activated for you.
Where is your company located?
Due to privacy, it is not possible to provide the exact address.
Are your licenses compatible with official licenses?
100% compatible, the CSP license system is the only subscription license system that is compatible with the original licenses.
What is the latest version of your DirectAdmin license?
Currently, version 1.671 is offered.
How can I keep the license active for a specific period?
You can charge your account and activate the automatic renewal of the balance on the desired service so that your license is continuously renewed and remains active.

License Management & Support

Is it possible to change the IP license?
After installing the license, if you decide to change the IP, it will be free for the first 2 times. After 2 times, it will cost you $1 for each IP change.
How will the license support be?
During the time that your license is active, you will receive support for 7 days a week and 24 hours a day. All problems related to your server will be checked and solved by our experts.
Which license should I get for cPanel? VPS or Dedicated.

A cPanel VPS license is designed for virtual private server hosting, which means the hosting environment is partitioned into separate virtual servers.

A cPanel dedicated license, on the other hand, is designed for a dedicated physical server that is entirely dedicated to one user.

A cPanel VPS license is a good option for those who want more control and flexibility over their hosting environment, but don't require the full resources of a dedicated server.

What is the difference between CloudLinux and CloudLinux pro?
Similar to the original license, some features are available in the professional version of Cloud Linux. There is no need to order a separate license to prepare these items, and you will be able to activate this feature by paying only 1.5 dollars.
If there is a problem in the process of installing the license, what are the conditions of support?
During the installation of the license, if you encounter any problem, it is enough to create a support ticket and provide us with the server information, and the license will be installed for you in the shortest possible time.
After buying the license, it was activated, but I did not receive the instruction to install the license. What should I do?
The command to install a license is always sent to your email after ordering. If you do not receive this command, just go to your user panel and select the desired license. At the bottom of the page and inside the installation command box, it will always be displayed for you.
What is the difference between the X cores and 2 and 4 cores for Litespeed?
According to the number of server cores, you need to purchase the related Litespeed license. There is a type of license called "X-cores", which is used for servers with 8 or more than 8 cores. For example, if your server has 32 cores, you must get the this Litespeed license.
What is Litespeed Cyber Panel plugin?
LiteSpeed CyberPanel is a web hosting control panel that is designed to work specifically with LiteSpeed web server technology. It provides a user-friendly interface for managing web hosting accounts, websites, and server resources. LiteSpeed CyberPanel is known for its speed and efficiency, thanks to its integration with LiteSpeed web server, which is known for its high performance and low resource usage.
There is an addon in Directadmin: "Propack". What is that?

In DirectAdmin, Pro Pack is an add-on feature that provides users with additional functionality and tools beyond the basic DirectAdmin control panel. It includes advanced features such as server monitoring, web analytics, automated backups, and more.

Some of the key features of DirectAdmin Pro Pack include:

  • Advanced server monitoring: allows you to monitor server performance and usage statistics in real-time, including CPU usage, memory usage, disk usage, and more.
  • Web analytics: track website traffic and visitor behavior using popular analytics tools like Google Analytics.
  • Automated backups: set up automated backups of your website and server data.
  • Advanced DNS management: tools for managing DNS records and zones, including support for SPF, DKIM, and DMARC records.
  • Enhanced security features: includes advanced firewalls and intrusion detection systems.
What are Plesk versions and which version does SLC support?

Plesk offers several different versions of its web hosting control panel:

  • Plesk Web Admin Edition: basic version for small websites and businesses, allows managing one domain.
  • Plesk Web Pro Edition: for web professionals managing multiple websites with WordPress Toolkit, Git support, and staging.
  • Plesk Web Host Edition: for hosting providers managing large numbers of websites and customers with reseller management and billing.
  • Plesk Onyx: previous major version with multi-server management and Docker support.
  • Plesk Obsidian: current major version with improved security and enhanced WordPress management.

Our License supports the "Webhost edition".

Which payment gateways do you support?
PayPal, Card, Perfect Money and Cryptocurrency.
If the license doesn't work, can I get a full refund?
Please refer to the following page. Terms & Conditions
Why does the invoice not match your service?
If there is a problem with the invoice, please send a ticket to the finance department.
How can I get more discounts?
If you choose the crypto payment method, you will receive a 10% bonus. Also, if you have a large number of licenses, you can use our reseller package to get more than 20% discount on services.
Can you explain the Reseller plan in detail?
Please refer to the following page. Reseller Page
What is the difference between your licenses and official licenses?
The main difference between our license and the original license is that our licenses are installed only with commands.
What is the latest version of your cPanel license?
The latest version provided by cPanel is provided in the license system.
What is the latest version of your Litespeed license?
The latest version provided by Litespeed is provided in the license system.
If I order the configuration service, do I also need a license?
No, you can get a license from another place.